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Return promise

The Car Toys Promise

We strive to exceed your expectations as a Car Toys customer.
If, for whatever reason, you are not satisfied with your purchase we will help
you return it or work with you on finding the best fit. Our goal is to make the
return process as easy and painless as possible for our customers.

Returns and Exchange Policy

All eligible products can be returned within 30 days of
purchase, subject to certain restrictions detailed below. Simply choose your
method of return with item in new, complete and original condition with
receipt. Our goal is to make the return process as easy and painless as
possible for our customers.

Call Us 1-888-227-8697
Contact Us Online

Return Instructions

In-Store Purchases

Pack up the item in brand new condition, complete with all contents and product packaging.

We may include a deduction on refunds for incomplete returns.

Gather your receipt, or if unavailable we will attempt to locate your purchase in our system.

Return your item to any Car Toys retail location.

Locate a Store

Online Purchases

Contact us for a Return Authorization Number (RA#) BEFORE returning any items to ensure a proper refund or credit.

Pack up the item in brand new condition, complete with all contents and product packaging.

We may include a deduction on refunds for incomplete returns.

Print the free postage label provided by the Car Toys Customer Care Team and be sure to cover over or cross out the original label prior to shipping.

Ship back to Car Toys at :

Distribution Center
4104 C St. NE, Suite 100
Auburn, WA 98002

Your refund should be complete within 2-5 days. If you do not see it after that time period, please contact us and let us know!

Eligible Products
Item Time Period
Most Car Audio and Video Products 30 days
Portable Navigation, Radar Detectors, and Portable Video Products 5 days from date of purchase
(day of delivery for CarToys.com orders)
Headphones For in ear, visit manufacturer website
All others: 30 days
Items Damaged in Shipping Report within 2 days

Non-Eligible Products
  • Special Orders (non-stocked merchandise)
  • Labor, delivery, or installation services and fees
  • Insurance Replacement merchandise (including replacement dashes/bezels, ashtrays, armrests, glass repair, etc.)
  • Gift Cards/Promotional Cards
  • Items that are damaged or abused
  • Incomplete items may be non-returnable or subject to a restocking fee
  • Cut wire(s)

Important Considerations

Refund Details

  • All refunds will be processed in the same form as the original payment. Cash refunds over $150.00 will be issued in the form of a check within 14 business days. Refunds to credit/debits cards can only be issued to the same card used for the original purchase. Financed/Lease to own credits will be posted to the finance/lease to own company to be refunded within 7 to 10 days based on the status of your account.

  • Due to the special nature of ordering non-stocked merchandise, special orders may not be returned for refund or credit. Special orders are covered under the manufacturer's warranty. Deposits for special orders that Car Toys is unable to cancel are not refundable.

  • No cash will be issued for purchases made with a Car Toys Gift Card, promotional card or warranty redemption card. A store credit will be issued which is redeemable up to 90 days after issue. Store Credit may be used toward any merchandise or services at Car Toys.

On-line Orders/Pick Up in Stores

  • All orders are held for 5 days without special arrangement. Orders without special arrangement that are not picked up will be cancelled. Please contact your local Car Toys if additional days are needed.

Purchase & Delivery

  • For more details on purchase and delivery, click here.